Our cancellation protection amounts 2.5% of the total lodging costs and covers against all cancellation costs in case of accident, illness or other serious personalmatters concerning the persons who have made areservation, the children, siblings, parents or grandparents.

Cancellation protection makes it possible for you to cancel for free until one day before arrival and is valid under the following conditions:

  • Unexpected serious illness or accident on your part that hinders you from travelling and staying with us
  • Death, serious illness or serious accidents within the immediate family circle (spouse, life partner,parents, grandparents, children and grandchildren)
  • Delayed arrival beyond one’s control caused by force majeure or strikes
  • Substantial damage to private property such as water damage, fire, burglary or theft
  • Job loss beyond one’s control caused by employer termination

Written confirmation from a doctor or authority must be provided. If you want to make use of this good-value service, please tell us separately when placing your booking. The general terms of Business for the hotel industry apply.

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